Nov 12, 2018  
2018-2019 Academic Catalog 
    
2018-2019 Academic Catalog
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MGT 609 - Service Firm Management


(3 Credits)

This course examines the management function from the perspective of a service organization. Topics to be explored include designing the service delivery system and the service facility, managing supply and demand of the service, service quality, and queuing theory. Case studies and journal articles will be used throughout the semester.



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