Jul 03, 2022  
2021-2022 Academic Catalog 
    
2021-2022 Academic Catalog [ARCHIVED CATALOG]

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MGT 609 - Service Firm Management


(3 Credits)

This course examines the management function from the perspective of a service organization. Topics to be explored include designing the service delivery system and the service facility, managing supply and demand of the service, service quality, and queuing theory. Case studies and journal articles will be used throughout the course. 



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